Terms of Use

1. Agreement to these Terms

These Terms of Use ("Terms") are a binding agreement between you and Legwork ("Legwork", "we", "us", or "our") governing your access to and use of our website at thelegwork.ai and any sub-domains (the "Website"), our legal-workflow software platform, applications and APIs (the "Platform"), and our related sales, demo, onboarding, support and other services (together, the "Services").

By accessing or using the Services, clicking to accept, or otherwise indicating your agreement, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, incorporated by reference. If you do not agree, do not access or use the Services.

If you are entering into these Terms on behalf of a firm, company or other organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

2. Definitions

• Account, the account created to access the Platform.
• Authorised User, an individual whom a Customer permits to use the Platform under the Customer's Account.
• Customer, a law firm or other organisation that subscribes to or is granted access to the Platform.
• Customer Content, all data, documents, matter files, client details, correspondence, filings, docketing entries, precedents, text, and other materials that you or your Authorised Users upload to, submit to, or generate through the Platform.
• Output, content generated by the Platform's AI features in response to inputs, including drafts, summaries, analyses, research, docketing entries and suggestions.
• Customer Agreement, any separate subscription, order form, master services agreement or data-processing agreement executed between Legwork and a Customer.
• User, you, any person who accesses or uses the Services, including visitors, prospects, Customers and Authorised Users.

Capitalised terms not defined here have the meaning given in the Privacy Policy.

3. Who may use the Services (eligibility and authority)

The Services are intended for legal professionals and organisations and for business use. By using the Services you represent and warrant that:

• you are at least 18 years old and competent to enter into a binding contract;
• you are using the Services for professional or business purposes, not as a consumer for personal use;
• if you use the Platform to handle legal matters, you, or the Customer you represent, are duly qualified and authorised to practise law or to provide the relevant services in your jurisdiction, or are acting under the supervision of someone who is; and
• your use will comply with all laws, rules of professional conduct, and bar or regulatory obligations applicable to you.

We may refuse, suspend or terminate access to anyone at our discretion, consistent with these Terms.

4. Relationship between these Terms and other agreements

These Terms govern general access to and use of the Website and Services. Where a Customer has signed a Customer Agreement, that Customer Agreement governs the Customer's paid use of the Platform, and if there is a conflict between the Customer Agreement and these Terms in respect of that use, the Customer Agreement prevails. In the absence of a Customer Agreement, these Terms govern your use of the Platform. The Privacy Policy governs how we handle personal data and, in the event of a conflict about data protection, the Privacy Policy and any data-processing terms prevail.

5. Accounts, registration and security

To use the Platform you may need an Account. You agree to:

• provide accurate, current and complete information and keep it updated;
• keep your credentials confidential and not share them;
• be responsible for all activity under your Account and, if you are a Customer, for your Authorised Users' compliance with these Terms;
• configure and manage role-based access appropriately for your Authorised Users; and
• notify us promptly of any unauthorised use or suspected security breach.

We are not liable for loss arising from unauthorised use of your Account where you have not met these obligations. You may not use another user's Account without permission or create an Account through automated means.

6. Right to use the Services (licence)

Subject to your compliance with these Terms and, where applicable, your Customer Agreement and payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal business and professional purposes during the term. All rights not expressly granted are reserved by Legwork. You may not resell, rent, or provide the Services to third parties as a service bureau except as expressly permitted in writing.

7. Customer Content and your responsibilities

7.1 Ownership. As between you and Legwork, you (or your Customer) own Customer Content. We do not claim ownership of it.

7.2 Licence to us. You grant Legwork a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, process, display and otherwise use Customer Content solely to provide, secure, maintain and support the Services for you, and as otherwise instructed by you or permitted in the Customer Agreement and Privacy Policy. We act as a processor for Customer Content, as described in the Privacy Policy.

7.3 Your warranties. You represent and warrant that:

• you have all necessary rights, consents, authority and lawful bases to upload Customer Content and to have it processed through the Platform, including any consents required from clients or third parties;
• your Customer Content and its processing do not infringe any third-party rights or violate any law, court order, confidentiality obligation, privilege, or rule of professional conduct; and
• you are solely responsible for the accuracy, quality, legality and appropriateness of Customer Content and of your use of any Output.

7.4 Responsibility for use. You are responsible for how you and your Authorised Users use the Services and any Output, including maintaining client confidentiality and privilege, meeting court and filing deadlines, and complying with your professional obligations. The Platform is a tool to assist your work; it does not replace your professional judgment, supervision or verification.

7.5 Backups. While we maintain reasonable backup measures, you are responsible for retaining your own copies of Customer Content and for exporting it as needed.

8. AI features, outputs, and important limitations

8.1 Nature of Output. The Platform uses artificial intelligence and machine-learning models to generate Output such as intake, research, drafts, docketing analysis and follow-through suggestions. Output is generated by automated systems and is provided to assist you. It is not guaranteed to be accurate, complete, current, or fit for any particular purpose.

8.2 You must verify. AI systems can produce errors, omissions, outdated information, or content that appears authoritative but is incorrect ("hallucinations"). You must independently review, verify and validate all Output, including any citations, authorities, dates, deadlines, figures and filings, before relying on it or using it in any matter, filing, communication or advice. You are solely responsible for any decision made, or action taken or not taken, based on Output.

8.3 Ownership of Output. As between you and Legwork, Output belongs to you. Subject to these Terms and our rights in the underlying Services and models, and to the extent Output can be owned, we assign to you, or your Customer, our rights, if any, in the Output generated for you. Output may not be unique, similar inputs by others may generate similar Output, and Output is not warranted to be original or non-infringing.

8.4 Model training. Consistent with the Privacy Policy, Customer Content is not used to train, fine-tune or improve models made available to other customers, and is isolated per Customer. Where we improve our own general models or the Platform, we rely on aggregated, de-identified or synthetic data, or data we are otherwise lawfully permitted to use.

8.5 Human oversight. The Platform is designed to advance a matter and pause where your judgment is required. We do not intend the Services to make legally or similarly significant decisions about individuals based solely on automated processing without appropriate human review.

9. No legal advice; no attorney-client relationship

9.1 Legwork is a software provider, not a law firm. The Services, including all Output and any information on the Website, are provided for informational and workflow-support purposes only and do not constitute legal advice. Legwork does not practise law and does not provide legal, regulatory, tax or professional advice.

9.2 No attorney-client relationship. Your use of the Services does not create any attorney-client relationship, fiduciary relationship, or professional-services relationship between you and Legwork. Any attorney-client relationship exists solely between a Customer law firm and its own clients.

9.3 Your professional responsibility. If you are a legal professional, you remain fully and solely responsible for the legal services you provide to your clients, for the exercise of independent professional judgment, for supervising the use of the Services within your practice, and for compliance with all applicable rules of professional conduct, confidentiality, privilege and unauthorised-practice-of-law requirements. Nothing in the Services relieves you of these responsibilities.

9.4 No reliance for third parties. Website visitors and non-customers should not rely on any content on the Website as legal advice and should consult a qualified professional for their specific situation.

10. Acceptable use

You agree that you will not, and will not permit any Authorised User or third party to:

• use the Services in violation of any law, regulation, rule of professional conduct, or third-party right;
• upload or process content you are not authorised to process, or that is unlawful, infringing, defamatory, or that breaches confidentiality, privilege, or privacy obligations;
• use the Services to generate content intended to deceive, defraud, harass, or harm, or to engage in the unauthorised practice of law;
• attempt to gain unauthorised access to, interfere with, disrupt, or compromise the Services, our systems, or other users' data;
• probe, scan or test the vulnerability of the Services, or breach security or authentication measures, except under a written authorised testing arrangement;
• reverse engineer, decompile, disassemble, or attempt to derive source code, models, or underlying components, except to the extent this restriction is prohibited by law;
• copy, modify, create derivative works of, frame, mirror, scrape, or data-mine the Services, or use bots or automated means to access them, except via permitted APIs;
• use the Services to build or train a competing product or model, or to benchmark for competitive purposes, without our written consent;
• circumvent usage limits, resell or sublicense the Services without authorisation, or misrepresent your identity or affiliation;
• introduce malware or harmful code, or use the Services to transmit any; or
• use the Services in a way that imposes an unreasonable or disproportionately large load on our infrastructure.

We may investigate and take appropriate action, including removing content, suspending or terminating access, and reporting to authorities, for any suspected violation.

11. Intellectual property

The Services, including the Website, Platform, software, models, algorithms, user interfaces, designs, text, graphics, logos, trademarks, and all related intellectual property, are owned by Legwork or its licensors and are protected by law. Except for the limited rights expressly granted in Section 6, these Terms do not transfer any intellectual-property rights to you. "Legwork", the Legwork logo, and related marks are trademarks of Legwork; you may not use them without our prior written consent. You retain your rights in Customer Content as set out in Section 7.

12. Feedback

If you give us suggestions, ideas, or feedback about the Services ("Feedback"), you grant Legwork a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate the Feedback into our products and services without restriction or obligation to you. Feedback is provided voluntarily and is not confidential.

13. Fees, billing and subscriptions

Where the Platform is provided on a paid basis, fees, billing cycles, and payment terms are set out in your Customer Agreement or applicable order form. Unless stated otherwise there: fees are payable in advance and are non-refundable except where required by law; you are responsible for applicable taxes, excluding taxes on our income; late amounts may accrue interest and may lead to suspension; and early-stage or design-partner pricing, where offered, applies for the stated term and may change on renewal. Free trials or demos, if provided, may be modified or discontinued at our discretion.

14. Confidentiality

Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and advisers who need it and are bound by confidentiality obligations, or as required by law, with notice where lawful. Customer Content is the Customer's Confidential Information. These obligations do not apply to information that is public through no fault of the receiving party, already known, independently developed, or lawfully received from a third party. We handle personal data as described in the Privacy Policy.

15. Privacy and data protection

Our collection and use of personal data in connection with the Services is described in our Privacy Policy, which is incorporated into these Terms by reference. For Customer Content that contains personal data, the Customer is the controller/Data Fiduciary and Legwork acts as processor/Data Processor, on the Customer's instructions and any applicable data-processing terms.

16. Third-party services and links

The Services may link to or integrate with third-party websites, applications and services, for example WhatsApp, scheduling, payment, or communication tools. We do not control and are not responsible for third-party services, their content, or their terms and privacy practices. Your use of third-party services is at your own risk and governed by their terms.

17. Service availability, changes and beta features

We aim to keep the Services available and reliable but do not guarantee uninterrupted or error-free operation. We may modify, update, suspend, or discontinue any part of the Services, in whole or in part, with reasonable notice where practicable, and immediately where necessary for security, legal, or operational reasons. Features identified as beta, preview, or evaluation are provided "as is", may be changed or withdrawn, and may be subject to additional terms; do not rely on them for critical work.

18. Disclaimers

To the maximum extent permitted by law, the Services, including all Output, are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or that the Services will be uninterrupted, secure, or error-free. Without limiting Sections 8 and 9, we do not warrant that any Output is accurate, complete, current, reliable, original, or suitable for any legal, professional or other purpose, and you use it at your own risk and subject to your independent verification. Some jurisdictions do not allow certain exclusions, so some of the above may not apply to you; in that case the exclusions apply to the fullest extent permitted.

19. Limitation of liability

To the maximum extent permitted by law:

• No indirect damages. Neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunities, arising out of or relating to these Terms or the Services, even if advised of the possibility.
• Liability cap. Legwork's total aggregate liability arising out of or relating to these Terms and the Services will not exceed the greater of (a) the total fees you paid to Legwork for the Services in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) an amount to be specified in the Customer Agreement.
• Reliance on Output. Without limiting the above, Legwork is not liable for any loss arising from your reliance on Output that you did not independently verify, or from missed deadlines, filings, or professional obligations that remained your responsibility.

Nothing in these Terms limits liability that cannot be limited by law, for example for fraud or wilful misconduct, or death or personal injury caused by negligence, where applicable. These limitations reflect the allocation of risk between the parties and apply even if a remedy fails of its essential purpose.

20. Indemnification

You agree to indemnify, defend and hold harmless Legwork and its officers, directors, employees and agents from and against any claims, damages, liabilities, losses, and reasonable expenses, including legal fees, arising out of or related to: (a) your Customer Content; (b) your use of the Services or Output; (c) your breach of these Terms or of any law or third-party right; or (d) your breach of professional, confidentiality or privilege obligations. We will notify you of any such claim, allow you to control the defence, with our right to participate with our own counsel, and cooperate reasonably; you may not settle a claim in a way that imposes obligations or admissions on us without our consent.

21. Term, suspension and termination

These Terms apply while you access or use the Services. We may suspend or terminate your access, in whole or in part, immediately and without liability, if: you breach these Terms or a Customer Agreement; your use poses a security, legal or operational risk; payment is overdue; or as required by law. You may stop using the Services at any time; Customers may terminate as provided in their Customer Agreement.

On termination: your right to use the Services ends; we will make Customer Content available for export and/or delete it in accordance with the Customer Agreement and Privacy Policy; and provisions that by their nature should survive, including Sections 7, 8, 9, 11, 12, 14, 18, 19, 20, 24 and 26, will survive.

22. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and provide reasonable notice, for example by posting on the Website or notifying you through the Services. Changes take effect on the stated effective date, and your continued use of the Services after that date constitutes acceptance of the revised Terms. If you do not agree, stop using the Services.

23. Force majeure

Neither party is liable for any delay or failure to perform, other than payment obligations, caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, government action, labour disputes, failures of utilities, internet or third-party service providers, or cyber-attacks.

24. Governing law and dispute resolution

24.1 Governing law. These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of India, without regard to conflict-of-laws principles.

24.2 Arbitration. The parties will first attempt to resolve any dispute amicably through good-faith discussions. Any dispute not resolved within 30 days will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement, failing which as provided under that Act. The seat and venue of arbitration will be New Delhi, India, and the proceedings will be conducted in English. The arbitral award is final and binding.

24.3 Courts. Subject to Section 24.2, the courts at New Delhi, India have exclusive jurisdiction, and either party may seek urgent interim or injunctive relief from those courts.

25. Notices

Legal notices to Legwork should be sent using the contact details in Section 27. We may give you notices by email to the address associated with your Account or by posting on the Website. Notices are deemed received when sent by email, absent a bounce, or on posting.

26. General

• Entire agreement. These Terms, the Privacy Policy, and any applicable Customer Agreement constitute the entire agreement between you and Legwork regarding the Services and supersede prior understandings on that subject.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary.
• Waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• No agency. These Terms do not create any partnership, joint venture, agency, or employment relationship.
• No third-party beneficiaries, except as expressly stated.
• Language. These Terms are in English, which is the controlling language.

27. Contact

Questions about these Terms: