Contact Us

1. The quickest way to reach us

Legwork is a small team, and you will be talking to the people who build the product rather than to a call centre. WhatsApp is the fastest route during working hours; email is best for anything that needs a record.

If you are evaluating Legwork for your firm and want to see it run on a real matter rather than a demo file, say so and we will set that up.

2. Registered business details

These are the details of the entity you contract and transact with.

Invoices are raised from this entity, and payments are collected on its behalf by Razorpay. Our billing terms are set out in the Cancellation and Refund Policy.

3. Who to write to, about what

Everything below reaches a real person. If you are not sure which applies, use the general address and we will route it internally.

4. How quickly we reply

The times above are when you will hear from a person, not when the matter is closed. If something will take longer than the first reply suggests, we will tell you why and give you a date rather than going quiet.

Messages that arrive outside working hours are picked up the next business day. If a live filing deadline is at stake, say so in the subject line and call the number in Section 1; we will treat it accordingly.

5. Support for firms already using Legwork

If you have a workspace, the fastest help comes from telling us three things: your firm name, which agent or screen you were on, and what you expected to happen instead of what did. A screenshot saves a round trip.

Support covers the Platform itself. It does not extend to advice on the substance of your matters: Legwork produces drafts and analysis for a qualified professional to review, and its output is not legal advice.

Your workspace's super admin can add and remove sign-ins for your team under Settings, without contacting us. Come to us when you need more seats than your plan carries, or want to change the plan itself.

6. Billing, cancellation and refunds

Write to deepansh@thelegwork.ai with your firm name and the payment reference or invoice number.

How cancellation works, when a refund is due, and how long the money takes to reach you are all set out in the Cancellation and Refund Policy. In short: you can cancel at any time, a first purchase can be refunded in full within 7 days, and refunds go back to the original payment method through Razorpay.

Please talk to us before raising a chargeback with your bank. Nearly every billing dispute is a misunderstanding that one email resolves.

7. Privacy requests and the Grievance Officer

To access, correct, or delete personal data, to withdraw consent, or to raise a complaint about how we handle data, write to deepansh@thelegwork.ai. What we collect and why is set out in the Privacy Policy.

If you are a client of one of our customer firms rather than a customer yourself, that firm controls your data and we process it on their instructions. Please raise your request with them; we will help them answer it.

8. Reporting a security issue

If you believe you have found a vulnerability in Legwork, write to tech@thelegwork.ai with enough detail for us to reproduce it. We will acknowledge within one business day and keep you updated until it is closed.

Please give us a reasonable window to fix the issue before disclosing it publicly, and please do not access, alter, or retain any data that is not your own while investigating. We will not pursue action against anyone who reports in good faith and within those limits.

9. Escalating something we have not handled well

If a request has stalled, or you are unhappy with the answer you received, reply in the same thread and ask for it to be escalated. It goes to the founder directly, and you will get a substantive response within 5 business days.

We would much rather hear that something went wrong than find out later that a firm quietly stopped using the product.