Cancellation and Refund Policy

1. Scope and how to read this

This Cancellation and Refund Policy ("Policy") explains how you cancel a paid Legwork subscription, when you are entitled to a refund, and how quickly that money reaches you. It applies to every plan bought through thelegwork.ai, including the Legwork Trademark Suite, Legwork Patent Suite, Legwork IP Litigation Suite, Legwork Docketing, and any plan assembled through Make Your Own Plan.

This Policy forms part of our Terms of Service. Where a signed order form, enterprise agreement or master services agreement between you and Legwork says something different, that document prevails over this Policy for that customer.

We have written this to be read by a person, not only by a lawyer. If anything below is unclear, ask us before you buy rather than after; the contact details are in Section 16.

2. Key terms

3. How billing works

Legwork is sold as a prepaid subscription. You pay for a billing cycle at the start of that cycle, for a stated number of seats.

• Prices are per seat, and the price you see is the price you pay. Legwork AI Labs Private Limited is not registered for GST, so no GST is added at checkout. If that changes we will say so on the pricing page before it applies to you.
• Monthly plans are charged for one month at a time.
• Yearly plans are charged for twelve months in advance and are discounted against the monthly rate. That discount is the consideration for the longer commitment.
• Your workspace is created the moment payment succeeds. The sign-in link is emailed to the address given at checkout and is valid for 7 days.
• Payments are processed by Razorpay. We do not receive or store your full card number, UPI PIN, or netbanking credentials.

Renewal is not automatic unless you have been told otherwise in writing for your account. Where automatic renewal does apply to your plan, we will tell you before the first automatic renewal, and you may switch it off at any time under Section 4.

4. Cancelling a subscription

You may cancel at any time, for any reason, without giving us a justification.

4.1 How to cancel

Send a cancellation request from the email address of your workspace's super admin, or from an email address we already hold for your firm, to the billing address in Section 16. Tell us your firm name and which plan or seats you are cancelling. We will acknowledge in writing within 2 business days. A message on WhatsApp or a phone call is a good way to reach us quickly, but please follow it with an email so both sides have a record.

4.2 When cancellation takes effect

Cancellation stops the next renewal. It does not shorten the cycle you have already paid for: unless a refund is due under Section 5 or Section 6, your workspace stays fully usable until the end of the billing cycle you paid for, and then closes to new sign-ins.

We do this deliberately. Cutting your access off the day you cancel would leave live matters mid-flight, and you have already paid for that time.

4.3 Cancelling part of a plan

You can cancel some seats, some agents, or one suite while keeping the rest. That is a downgrade, and is handled under Section 9.

5. The 7-day refund window

If Legwork is not right for your firm, tell us within 7 calendar days of your first payment and we will refund that payment in full.

This applies to a firm's first paid billing cycle on a given product, on either a monthly or a yearly plan. There is no form to fill in, and we will not ask you to justify the decision. We may ask what did not work, because that is useful to us, but answering is optional and does not affect the refund.

Two limits keep this fair to everyone:

• It is available once per firm per product. It is not available on a renewal, on a repeat purchase of the same product, or on a plan that has already been refunded once under this Section.
• If your firm has consumed more than a modest share of the plan's included token allowance for that cycle, we may treat the request under Section 6 instead. In practice, ordinary evaluation use over seven days is well within this; the limit exists for bulk automated use, not for a firm genuinely trying the product.

Approved requests under this Section are refunded in full, being the whole amount you paid.

6. Refunds after the 7-day window

After the first 7 days, refunds work as follows.

6.1 Monthly plans

Monthly cycles are not refunded part-way through. You keep access until the end of the paid month, and are not charged again. Given a one-month commitment, this is normally the shortest path to stopping.

6.2 Yearly plans

If you cancel a yearly plan more than 7 days in and before the year ends, you may request a pro-rata refund of the unused whole months remaining. We calculate it like this:

• We take what you actually paid.
• We re-price the months you have used at the standard monthly rate for the same plan and seat count, because the yearly discount was earned by committing to the year.
• We deduct those used months at that monthly rate, and refund the remainder. If the re-priced usage equals or exceeds what you paid, there is nothing left to refund, and we will say so plainly.
• The month in which you cancel counts as a used month.

We will send you this calculation in writing before we process anything, so you can check the arithmetic.

6.3 Discretionary refunds

None of the above stops us from refunding you in a situation it does not cover. If the product genuinely did not do what we said it would, tell us. We would rather return money than keep a customer who feels badly treated.

7. What is not refundable

The following sit outside the refund routes above:

• Bespoke and professional services already performed, including custom agent development, data migration, bulk onboarding, and training delivered on request.
• Third-party fees and government charges that we have paid on your behalf and cannot recover, including statutory filing fees, official search fees, and registry charges.
• Partial months on a monthly plan, and part-months on a yearly plan, as set out in Section 6.
• Token allowance already consumed, and the compute behind it. Unused allowance does not carry into the next cycle and is not refunded in cash.
• Accounts terminated by us for breach of the Terms of Service, as set out in Section 12.
• Dissatisfaction with output where the underlying facts or filings are the problem. Legwork produces drafts and analysis for a qualified professional to review; it does not replace that review, and its output is not legal advice.

Where only part of an invoice falls into this Section, we refund the part that does not.

8. Failed, duplicate and incorrect payments

These are always refunded in full, and none of the limits above apply:

• Money left your account but no workspace was created. Tell us, and we will either provision the workspace immediately or refund you in full, whichever you prefer.
• You were charged twice for the same plan. We refund the duplicate in full.
• You were charged the wrong amount, or for seats or agents you did not select. We refund the difference in full.
• A payment was made without the account holder's authority. Tell us and your bank at once; we will refund and cooperate with the investigation.

If a payment fails at Razorpay's end, no subscription starts and no charge should reach you. Where a bank has placed a temporary hold, it is normally released by the bank within 5 to 7 business days without our involvement; contact us if it is not.

9. Reducing seats and downgrading

You may reduce seats, drop agents, or move from Premium to Standard at the end of any billing cycle by telling us before that cycle ends. The lower price applies from the next cycle. Reductions do not generate a refund for the current cycle, because that cycle is already paid for and still fully available to you.

Adding seats or agents mid-cycle is charged pro-rata for the remainder of the cycle, so that everything renews together on one date.

If you reduce seats below the number of sign-ins your workspace currently has, the super admin must remove the surplus sign-ins first. We will not choose for you which of your colleagues loses access.

10. How refunds are paid, and how long they take

Refunds go back to the original payment method through Razorpay. We cannot redirect a refund to a different card, account or person: that is how payment-network rules work, and it is also a sensible protection against fraud.

The last row is the one we do not control. Once Razorpay has initiated the refund we will give you the refund reference; if the money has not appeared after 10 business days, send us that reference and we will chase it with Razorpay on your behalf.

A request is "complete" when we have your firm name, the payment reference or invoice number, and confirmation from an authorised person at your firm. If something is missing we will ask once, promptly, rather than letting the request sit.

11. Service credits for downtime

If the Platform is unavailable for a sustained period through our fault, tell us and we will extend your billing cycle by the time lost, or credit the equivalent against your next invoice. We do this rather than paying cash, and we will apply it without argument where our own monitoring confirms the outage.

This does not cover interruptions caused by your own network, by a third-party registry or government portal being down, or by scheduled maintenance we have notified in advance.

12. Suspension and termination by us

We may suspend or terminate a workspace for serious breach of the Terms of Service, including non-payment, sharing seats between people, attempting to extract or resell the Platform's models or output at scale, or unlawful use. Where we do, fees already paid for the current cycle are not refunded.

Except where the law or the safety of other customers requires immediate action, we will warn you first, tell you specifically what the problem is, and give you a reasonable chance to fix it. We are not looking for reasons to cut anyone off.

If we discontinue a product you are paying for, that is our decision and not a breach by you: we will refund the unused portion of your cycle on a pro-rata basis, including part-months, and give you reasonable notice to export your data.

13. Your data after cancellation

Cancelling a subscription does not delete your data on the spot. After your paid cycle ends we keep your workspace's data for 30 calendar days, during which you may ask us to export it, and we will provide it in a usable format at no charge.

After that 30-day window, the data is deleted from live systems, and from backups on our ordinary backup rotation. If you want it deleted sooner, tell us and we will do that instead. Retention, deletion and your rights over personal data are set out more fully in our Privacy Policy.

Client-confidential material is your professional responsibility as much as ours. Please export what you need before the window closes.

14. Chargebacks

If you believe a charge is wrong, please contact us before raising a chargeback with your bank. Almost every dispute we have seen is a misunderstanding that takes one email to resolve, and a chargeback takes weeks and freezes the amount for both of us.

Where a chargeback is raised on a charge that was in fact due, we may suspend the workspace until it is resolved, and we may recover the associated bank fees. We will always provide the payment records to your bank if you ask us to.

15. Taxes on refunds

We are not registered for GST, so no GST is charged on a purchase and none is refunded on a cancellation: a refund returns exactly what left your account. We issue a credit note for the refunded amount so your own books stay clean.

If we become GST-registered, tax will be shown separately at checkout from that date, refunded proportionately with any refunded amount, and this Section will be updated before it applies to you.

16. How to raise a cancellation or refund request

Write to us. One email is enough to start.

Please include your firm name, the plan, and the payment reference or invoice number. If you are not the super admin on the workspace, tell us who is, so that we can confirm the request is authorised.

If you are unhappy with how a request has been handled, say so in the same thread and ask for it to be escalated. It reaches the founder directly.

17. Changes to this policy

We may update this Policy as the product and the law change. The version in force when you paid is the version that governs that payment; we will not apply a less generous policy retrospectively to money you have already given us.

Material changes will be notified by email to workspace super admins at least 30 days before they take effect, and the "Last updated" date above will change.